Once the Vehicle Quality Team instruct the independent engineers, ACE (Automotive Consulting Engineers Ltd) will contact you, usually within 48 hours, to arrange a convenient time and place for the inspection to take place.

Once the inspector has carried out an inspection, it will take at least 72 hours for their report to be prepared, typed, and quality checked before it reaches MotoNovo Finance.

The report will detail what faults, if any, are present, what is required to rectify them, and will also give an opinion based on the engineering evidence available as to whether or not the faults were present when the vehicle was supplied.

Once we've received the report, we will review it and send it on to the dealer for their comments, as well as providing a copy to you.