I think I may have been mis-sold Payment Protection Insurance, what should I do?
If you feel you may have been mis-sold Payment Protection Insurance, please contact PPI@motonovofinance.com, call us on 0333 200 0030, or write to us at Customer Care Team, MotoNovo Finance, One Central Square, Cardiff, CF10 1FS. We will then contact you to discuss your concerns in greater detail and confirm the outcome of our investigation.
- If you bought Payment Protection Insurance from us before 1st July 2006, you should raise your enquiry or complaint with Julian Hodge Bank - https://www.hodgebank.co.uk/
- If you bought Payment Protection Insurance between 1st July 2006 and 29th August 2017, you only have until 29th August 2019 to raise a complaint and you can do so on the details above. Please include as much information as you can, as well as any documentation you feel is relevant. Remember that complaints sent in via post will take longer to arrive so please consider this when you send in your letter.
- If you have purchased a Payment Protection Insurance policy from us after the 29th August 2017 the above complaint deadline does not apply. If you require any further information from us, please contact us on the details above.