In light of firebreak restrictions announced by the Welsh Government, we recognise that our dealer partners in Wales will be closed over this period. We will however continue to process both new and in flight finance applications.
If your finances have been impacted by the coronavirus (COVID-19) pandemic, we’re here to help. Please click here.
frequently asked questions
Is my agreement in arrears as a result of taking a Payment Deferral?
The terms of your original agreement haven’t changed so your account will technically be in arrears until your Deferred Payments are made up. However, the good news is that, as long as you keep to the terms of the option you choose we will not treat your account as being in arrears and will not notify your Deferred Payment(s) to credit reference agencies as arrears.
Please note that, if your account was in arrears before your Payment Deferral or if your account goes into arrears after the agreed Payment Deferral period, including if you fail to make your normal monthly payments when due or fail to make any payment required under the option you choose, that will be recorded on your credit file. We also need to make you aware that while your Payment Deferral will not be reported to credit reference agencies as a deterioration in your credit position, when making credit decisions in the future lenders may take into account a range of information, which may include information you provide or information from your bank account that may relate to your Payment Deferral.