If your finances have been impacted by the COVID-19, we’re here to help. Please click here for more.
frequently asked questions
Why are there extra payments?
We offered Payment Deferrals of up to 3 months to provide short-term support to customers who were financially impacted by COVID-19, and in line with FCA Guidance. The Deferred Payments were postponed, not cancelled so they still need to be made up. There is no cost to you, if your Deferred Payment(s) are made up before your first restarted normal monthly payment is due. However, if you would like to spread making up the Deferred Payment(s) you can do that but there is an interest cost for doing so.