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MotoNovo Finance

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    • Am I able to change my payment date or bank account details?
    • Can another person talk to you about my agreement?
    • Can I arrange repairs elsewhere?
    • Can I arrange the repairs myself?
    • Can I change my mind about which option I want?
    • Can I change my payment date?
    • Can I change the agreed mileage on my Personal Contract Purchase agreement?
    • Can I change the date of my monthly Direct Debit?
    • Can I have a courtesy car?
    • Can I have a payment holiday during my agreement?
    • Can I have a second Payment Deferral?
    • Can I make a lump sum payment towards my agreement?
    • Can I make a payment through MyMotoNovo?
    • Can I reduce my monthly repayments if I’m having financial difficulties?
    • Can I repay my loan early if I have not made up my Deferred Payment (s)?
    • Can I see my settlement figure?
    • Can I sell or part-exchange my vehicle if my Deferred Payment (s) are outstanding?
    • Can I settle my agreement early?
    • Can I still get a new finance agreement with MotoNovo?
    • Can I take my vehicle abroad?
    • Can I update my personal details?
    • Can I use a solicitor, claims management company or third party to manage my complaint?
    • Have the terms of my finance agreement changed?
    • Have the terms of my finance agreement changed?
    • How can I access Discount Shopping?
    • How can I calculate the cost of each Deferred Payment option?
    • How can I check if the vehicle I am thinking of buying has finance outstanding on it?
    • How can I contact you?
    • How do I make payments, once I have chosen my option?
    • How do I register for MyMotoNovo?
    • How long do I have to apply for a Payment Deferral?
    • How long does a vehicle quality complaint take to resolve?
    • How long does it take to get an independent inspection done?
    • How long will I be allowed to make reduced monthly payments, if accepted?
    • How often can I access my finance agreement?
    • I am already in arrears, but have also been financially impacted by coronavirus - can you still support me?
    • I am worried about budgeting and making payments, what can I do?
    • I believe I have received fraudulent calls/messages in relation to MotoNovo and coronavirus - what should I do?
    • I have a new agreement. When will my payments begin?
    • I have a PCP agreement - will this impact my GFV, mileage allowance or balloon payment?
    • I have decided which option I want, what do I do next?
    • I have MotoNovoCare Insurance - how do I claim?
    • I have recently changed my name. What do I need to do?
    • I think I may have been mis-sold Payment Protection Insurance, what should I do?
    • I’ve been financially impacted by coronavirus - what support can you offer?
    • I’ve heard that fraudsters may take advantage of the coronavirus - how can I protect myself from being scammed?
    • If I withdraw from my agreement, what will I need to pay?
    • Is the outcome of a report binding?
    • Looking for free independent advice?
    • Need help making a finance budget plan?
    • Should I cancel my Direct Debit? What if I have already cancelled it?
    • The agreement holder is deceased. What are my options?
    • We are a business - can you offer us a Payment Deferral?
    • What additional coronavirus support is available?
    • What are the fees on my agreements?
    • What are the remedies available for a vehicle quality complaint?
    • What can I do if I'm still worried about my finances?
    • What can I do, if I can’t afford my repayments, after a Payment Deferral?
    • What do I do if I cannot afford to immediately make up my Deferred Payment(s) in full?
    • What do I do if I cannot afford to make my Deferred Payment(s) immediately?
    • What does an independent inspection involve?
    • What happens if I don’t choose an option?
    • What happens if my vehicle is stolen?
    • What happens if you are not happy with the resolution of your complaint
    • What happens once I have raised my complaint?
    • What happens when my Payment Deferral period ends?
    • What if I can’t keep up payment under the option I chose?
    • What if I have cancelled my Direct Debit?
    • What information do I need to provide to apply for finance?
    • What is a Pause month?
    • What is a Payment Deferral?
    • What options are available to me to make up my Deferred Payment(s)?
    • What should I do if I change my bank account?
    • What should I do if I have a problem with my vehicle?
    • What should I do if I want to voluntarily terminate my agreement?
    • What should I do if my vehicle is written off?
    • When can I complain about my vehicle?
    • When do I need to tell you which option I have chosen?
    • When is the deadline to apply for a Payment Deferral?
    • When will I own my vehicle?
    • Where can I find out about Payment Deferrals?
    • Where do I find my interest rate?
    • While I am making reduced repayments, will it affect my credit rating?
    • Who are ACE?
    • Who is responsible for my vehicle?
    • Who should I complain to?
    • Why are there extra payments?
    • Why are your phone lines so busy?
    • Why did you send me a “Notice of Sums in Arrears” letter?
    • Will I be charged interest during my Payment Deferral?
    • Will I be charged interest on my Payment Deferral arrangement?
    • Will I have to pay any charges or fees while I’m making reduced monthly repayments?
    • Will I incur any additional fees if I need coronavirus support?
    • Will my account be in arrears if I have a Payment Deferral?
    • Will my credit file be impacted by my Payment Deferral option?
    • Will my credit profile be impacted if I receive coronavirus support?
    • Will the terms of my finance agreement change?
  • Hire Purchase
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  • News
    • "How I kick-started my career with MotoNovo Finance."
    • “I’ve never won £1,000 before!” - last chance to enter findandfund’s giveaway
    • #MotoNovoCharityDrive - the catch up
    • #MotoNovoCharityDrive – the chosen charities Part 1
    • #MotoNovoCharityDrive – the chosen charities Part 2
    • Auto Trader cancels MotoNovo contract
    • Auto Trader withdraws stock feed to MotoNovo’s findandfundmycar
    • Breaking the bias with International Women's Day
    • Car Dealer Power Awards 2017
    • Car finance is ‘too complicated and difficult’ for consumers
    • Catching up with our Women in Credit Awards finalists
    • Celebrating International Women's Day 2021
    • Celebrating our Inspiring Automotive Women Award winners
    • Celebrating the Women in Credit Awards finalists and our winners
    • Consumer Credit Awards 2017
    • Credit Strategy announces shortlist for 2017 Car Finance Awards
    • Engineering a self-service solution in car finance
    • findandfundmycar.com generates £6m of finance quotes in two weeks
    • findandfundmycar.com generates 1m searches in a fortnight
    • Former GoCompare.com boss appointed to lead MotoNovo Finance's new vehicle sales website
    • Government support during coronavirus – what’s available?
    • Grads Love Cardiff Careers Fair
    • Growth Expectations
    • Introducing our all-new women’s network, GROW
    • Introducing the Extra Mile Award winners
    • Keeping up with our Extra Mile Award winners
    • Market Report: Van Finance
    • MotoNovo aims to drive competition in car sales
    • MotoNovo appoint Head of findandfundmycar
    • MotoNovo awarded 'best car finance provider'!
    • MotoNovo challenges Confused.com finance survey findings
    • MotoNovo Charity Drive
    • MotoNovo completes TV ad shoot for findandfundmycar
    • MotoNovo confirm TV campaign
    • MotoNovo excel in UK wide benchmarking for customer service
    • MotoNovo Finance Appoints GoCompare’s Former CFOO
    • MotoNovo Finance launches commercial finance business
    • MotoNovo Finance launches findandfundmycar.com
    • MotoNovo Finance MD joins the Automotive 30% Club
    • MotoNovo Finance No. 12 in the UK’s Best Companies to Work for
    • MotoNovo Finance revamps customer experience with omnichannel solution
    • MotoNovo Finance wins Support Service of the Year
    • MotoNovo launches self-serve app
    • MotoNovo Name LATCH their Charity of the Year
    • MotoNovo recruits dealers for car and finance website
    • MotoNovo responds to FCA interim report
    • MotoNovo rounds on Confused.com finance mystery shop
    • MotoNovo Supports #ProudToBeMe Campaign at Pride Cymru
    • MotoNovo wins "Best Car Finance Provider" 2017
    • Our 2020 award wins
    • Our 2021 highlights and award wins
    • Our 2022 highlights and award wins
    • Over 250,000 customers rank car & finance satisfaction at 94.5/100
    • Staying alert to coronavirus fraud activity
    • Terms & Conditions - #MotoNovo2020Hero competition (Ts&Cs)
    • The Car Finance Awards winners 2017
    • The Extra Mile Awards – the winner’s circle
    • The latest Extra Mile Award winners
    • The UK's 12th Best Company to Work For 2017
    • Win £1,000 off your vehicle finance with findandfund
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    • Drive your business forward
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  • Testimonials
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      MotoNovo Finance Limited.  Registered in Wales under Company No 11556144.  Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS.  Authorised and regulated by the Financial Conduct Authority.