If your finances have been impacted by the coronavirus (COVID-19) pandemic, we’re here to help. Our Coronavirus Support Centre provides guidance on what support is available to you, including everything you need to know when your payment deferral period comes to an end. Please click here.
frequently asked questions
What happens if you are not happy with the resolution of your complaint
If you are still dissatisfied following the complaints procedure, you can refer your complaint to the Financial Ombudsman Service, a free and independent review service. If you would like to contact the Financial Ombudsman, the contact details are: