If you are still dissatisfied following the complaints procedure, you can refer your complaint to the Financial Ombudsman Service, a free and independent review service.  If you would like to contact the Financial Ombudsman, the contact details are:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Free phone: 0800 023 4567

Low-cost phone: 0300 123 9123

Email: [email protected]

Website: www.financial-ombudsman.org.uk