If you haven’t found the answer you’re looking for on our website, you can contact us on 0333 200 0030*. Please have your agreement number to hand so we can put you through to the right person.  

Alternatively, you can email us at [email protected]. 

When emailing us, remember to include:

• Your full name
• Date of birth
• Full address including postcode
• Telephone number
• Make and model of your vehicle
• Your 8 digit agreement number or vehicle registration

Don’t forget, you can also access your agreement on the go via our MyMotoNovo website portal or app.
Whether you need get a settlement figure, make a payment, change your direct debit date or message us, it's all at your fingertips. Haven’t registered yet? Click here.

Are you having trouble making payments?

We understand that sometimes, your financial circumstances can change pretty quickly. If you need support from us, please visit Money Manager where you can request a new payment plan and access other support. Together, we'll find a solution that works for you. For more information, click here. 

Customer Services
• Monday - Friday: 9:00am - 6:00pm
• Saturday: Closed
• Sunday: Closed

Collections
• Monday - Friday - 9:00am - 6:00pm
• Saturday: Closed
• Sunday: Closed

Vehicle Quality Team
• Monday - Friday: 9:00am - 5:00pm

If you would prefer to write to us or need to send any documentation, please send it to: 

MotoNovo Finance
One Central Square
Cardiff
CF10 1FS