| Vehicle Handback/Return | Fees | When is it charged? |
| Invalid MOT fee | £75 (direct cost passed on) | If you return your vehicle or it's repossessed and don't have a valid MOT, you'll be charged. |
| V5 registration document replacement | £235 (direct cost passed on) | If you return your vehicle or its repossessed and you don't have the V5 registration document, you'll be charged. |
| Service history book replacement | £25 (direct cost passed on) | If you return your vehicle or it's repossessed and you don't have the service history book, you'll be charged. |
| Regular servicing | £300 | A £300 fee is charged if you can't prove you've serviced the vehicle in line with the manufacturer's recommendations. |
| Vehicle manual replacement | £25 | If you return your vehicle or it's repossessed and you don't have the vehicle manual, you'll be charged. |
| Master key replacement | Variable (direct cost passed on) | If you return your vehicle or its repossessed and the master key is missing, you'll be charged a fee that's calculated dependent on the manufacturer. |
| Spare key and security device replacement | Variable (direct cost passed on) | If you return your vehicle or its repossessed and the spare key/security device is missing, you'll be charged a fee that's calulcated dependent on the manufacturer and which part is missing. |
| EV charging cable | Variable (Direct cost passed on) | If you return your electrice vehicle or its repossessed and the charging cable is missing, you'll be charged a fee that's calculated dependent on the manufacturer. |
| PCP excess pence per mile charge | Pence per mile defined at point of sale. Set based on vehicle being purchased. | If you hand the vehicle back at the end of your agreement (instead of paying the balloon payment to keep the vehicle), you'll be charged an excess mileage charge if you've exceeded the total mileage set out in your agreement (annual miles/annum). This is charged based on the pence per mile set out in your contractual documentation. |
| Personalised plate | At DVLA cost | If you hand your vehicle back without removing your personalised plate, you'll have to pay for the DVLA to remove the cherished plate. |
| Aborting/rescheduling voluntary termination | £50 + VAT | If you've decided to voluntary terminate your agreement and booked a collection for us to recover the vehicle but cancel within 24 hours of the scheduled collection, you'll be charged for aborting at late notice. |
| Aborting/rescheduling recovery (PCP only) | £50 + VAT | If you've booked a collection for us to recover the vehicle but cancel within 24 hours of the scheduled collection, you'll be charged for aborting at late notice. |
| PCP hand back fee | £180 | If you decide to return the vehicle to us at the end of your PCP agreement, instead of paying the balloon payment to keep the vehicle, we'll arrange collection and charge you the handback fee. |
