Protecting yourself and your agreement 

You’ve finally got your wheels on finance, now make sure you keep your agreement protected! Fraudsters often impersonate finance companies so to help you stay alert, we've pulled out the top things to look out for.

Do you think you've been a victim of fraud?

If you’re ever unsure whether a communication you’ve received from us is genuine, or suspect you may be a victim of fraud, please contact us straight away.
If you receive an email, text or phone call (claiming to be) from us asking for your personal or agreement information, please don’t reply or click on any links/attachments. Always contact us on a number which you can trust or email us at [email protected].

Keeping safe

Take 5 is an online resource with more information on fraud and top tips on keeping safe, helping you ‘StopChallengeProtect’. Visit their website for more information and carefully consider any unexpected communication you receive to prevent becoming a victim of fraud.

  1. Stop: Take a moment to stop and think before giving away your information.
  2. Challenge: Could it be fake? It's okay to ignore or challenge requests, only fraudsters will try to rush or panic you.
  3. Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

Fraudster contact methods

From phishing to smishing, fraudsters will use a variety of techniques to try and access your personal information. Keep up to date with them here. 

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Scams to look out for

Staying on top of common scams can help you stay one step ahead in keeping your information and your agreement safe. Take a look at the most common ones.

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Got a question?

From settlement figues to making a payment, head to our FAQs to find the answers to our most commonly asked questions.

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