Sometimes your financial circumstances can change pretty quickly, often without warning.
If that ever happens, it’s important to get in touch with us as soon as possible so we can look at how best to support you. We’ll discuss all your options and work with you to get you back on track.
If you need help right now
Give us a call on 0333 200 0030 to speak to our dedicated support team. Once you get in touch, we’ll have a clearer picture of your financial situation and can work with you to find the best way forward for you and your agreement.
You can also visit Money Manager 24 hours a day, 7 days a week to manage your agreement online. You can update personal details, complete an income and expenditure form, and access additional support.
Our Help & Support Guide below has been created to give you clear, practical advice to help you stay on track. Get tips on budgeting, fee information and details of trusted organisations like StepChange, who can offer additional support. Whether you’re looking for guidance, reassurance, or your next steps, this guide is here to help you. Download your copy today to get started.
The need-to-knows
It's important to understand what can happen when you stop making your monthly repayments. Your credit file could be affected, and a poor credit score could mean:
- You get rejected for future credit applications.
- You're given a smaller credit limit or higher interest rates.
- It could affect anyone who is financially associated with you (for example, through a joint bank account or credit agreement) and impact their ability to get credit.
If you continue to miss payments, we may have to apply fees to your agreement, repossess your vehicle or take legal action to recover the amount you owe us.
Help is out there
If you're worried, you can get free, impartial debt advice in a few clicks:
We also have a dedicated welfare support team who are trained to support your needs without judgement. If you want to have a chat, call us on 0333 200 0030. Together, we’ll find a solution that works for you.
Take a look at our FAQs for more information about the support available to you.
