Sometimes your financial circumstances can change pretty quickly, often without warning. 

If that ever happens, it’s important to get in touch with us as soon as possible so we can look at how best to support you. We’ll discuss all your options and work with you to get you back on track.

If you need help right now

Give us a call on 0333 200 0030 to speak to our dedicated support team or fill out our online form.

If you’d prefer to chat to us online, you can do so using Money Manager. Once you get in touch, we’ll have a clearer picture of your financial situation and can work with you to find the best way forward for you and your account.

The need-to-knows

It's important to understand what can happen when you stop making your monthly repayments. Your credit file could be affected, and a poor credit score could mean:

  • You get rejected for future credit applications.
  • You're given a smaller credit limit or higher interest rates.
  • It could affect anyone who is financially associated with you (for example, through a joint bank account or credit agreement) and impact their ability to get credit.

If you continue to miss payments, we may have to apply fees to your agreement, repossess your vehicle or take legal action to recover the amount you owe us.

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Help is out there

If you're worried, you can get free, impartial debt advice in a few clicks:

We also have a dedicated welfare support team who are trained to support your needs without judgement. If you want to have a chat, call us on 0333 200 0030 or email [email protected]. Together, we’ll find a solution that works for you.

Take a look at our FAQs for more information about the support available to you. 

Got a question?

From settlement figues to making a payment, head to our FAQs to find the answers to our most commonly asked questions.

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