We’re currently not offering PPI (Accident & Sickness and Unemployment), Life, GAP or RTI insurance for new customers.
If you need to get in touch with us about your policy
If you're an existing customer with an insurance policy and need to get in touch for more information, call us on 0333 200 0030.
Alternatively, write to us at MotoNovo Finance, One Central Square, Cardiff, CF10 1FS. Don’t forget to include your agreement number and any relevant documents.
How to make an insurance claim:
1. Click to call
Call the dedicated Insurance Claims Team at Sterling Client Services on 0330 134 8455. Please ensure you have your policy number (this is the same as your finance agreement number), which can be found on your Certificate of Insurance.
2. Provide information
Tell Sterling Client Services what happened, and their dedicated claims team will gather the information needed to start to process your claim.
3. Claim assessment
Sterling Client Services will use the information gathered to assess your claim. They may need to contact you again, and some third parties, for additional information to make a decision on your claim.
4. Claim decision
Following a thorough assessment of all the information related to your claim, Sterling Client Services will contact you with a claim decision.
If you need to make a complaint
If you need to make a complaint about the administration of your policy or how it was arranged, please fill out our complaints form here.
If you need to make a complaint about the T&Cs of your insurance policy or about a claim, please contact Sterling Client Services Limited on 0330 134 8455, Monday – Friday, 9:00am – 5:00pm. Alternatively, write to them at A&B Mills, Dean Clough, Halifax, HX3 5AX.
