At MotoNovo Finance we take your privacy seriously. We only use your information to look after your account and let you know about products and services we think you’d like to hear about. From May 25th 2018, the General Data Protection Regulation gave you more rights regarding how your data is used and how organisations contact you.

We haven't changed the way we use your information, but we have provided you with additional details about how it’s handled and protected here at MotoNovo Finance, and giving you more control.

Further information can be found on this page or you can view FAQs here.

Who we are

We are MotoNovo Finance, a division of FirstRand Bank Limited (London Branch), part of the FirstRand Banking Group, and we can be contacted by telephone on 0333 200 0030 or email info@motonovofinance.com. Our data protection officer can be contacted by email at dpo@motonovofinance.com.

Changes to our Privacy Policy

On the 25th May 2018, new legislation, around how an individual’s data is collected, used, stored and deleted goes live in the UK. Over the last decade, the way in which we create and use data has changed- particularly our digital data. So, to protect us, the existing Data Protection Act 1998 (DPA) will be replaced by the Data Protection Bill 2017 (DPB), implementing the EU Regulation GDPR, to ensure that all of our data is better protected. It also means that individuals have more rights when it comes to how they give data, and how it is used, stored and deleted by those they give it to.

Privacy Notice

This notice explains what personal data we collect from you, how it will be used by us and why.

WHAT WE WILL DO WHEN YOU APPLY

Before we provide services, goods or financing to you, we will need to collect certain details from you for the purpose of entering into an agreement with you for services, goods or financing; administering any agreement with you; and in order to undertake checks for the purposes of preventing fraud, money laundering, to verify your identity; to assess your creditworthiness; and if you access our website we collect information about your browsing experience, for the purposes of understanding and improving our website, customer experience and our products and services.

WHAT WE SHARE AND PROCESS

We will collect and process the following personal data about you:

Please note - if you are an individual this will be your personal data. For a corporate entity, this “Use of your Information” notice will only apply to the directors or officers’ personal data.

  • Information you give us, or provide to your dealer or finance broker when making an application (Submitted Information):  The information you give us comprises your name, date of birth, residential address and address history for the last three years, contact details such as email address and telephone numbers, financial information, and employment details, to include your salary, employer name, address and time you have worked there.
  • Information we collect about you and your device (Device Information):  Each time you use our website we will automatically collect technical information about your computer or other internet connected device including your internet protocol (IP) address browser type, domain names, access times and referring web site addresses.  You may be able to disable the collection of some of this data through amending the web settings of your device or browser but doing so may impact the functionality of our website.  Full details of our Cookie policy can be found at www.motonovofinance.com/privacy-policy.
  • Information we receive about you from third parties (Third Party Information): This information may include your personal and financial information (from your dealer finance broker, your employer, or other person connected with your finance application), information about the vehicle you are purchasing; credit information, such as previous applications, the conduct of accounts in your and your financial associate’s name (this is anyone linked to you for credit or finance purposes), any business accounts you have, fraud prevention information and public information such as County Court Judgments, bankruptcies and the Electoral Register.
  • If, for any reason, you do not provide this information we will not be able to proceed with credit reference and fraud prevention checks and, subsequently will not be able to fulfil your application and we will not be able to enter into the agreement with you.  Further details about these checks are provided below.

We may combine Submitted Information with Third Party Information and may use both these categories of information and the combined information for the purposes set out below.

HOW WE USE THE INFORMATION WE COLLECT ABOUT YOU

Account processing and administration

Personal data collected by us will be used by us at application stage and, if your application is successful, during the term of and after termination of the agreement, for the following purposes: providing the services, and related administration and transactions relating to the agreement (when we use your information in this way, we do so on the legal basis that our use of your personal information is necessary for the performance of the agreement that we have with you);

Agreement Administration: which will mean verifying identity; customer services; to investigate and respond to a complaint; to register our interest in the goods; complying with legal, regulatory and compliance obligations that apply to us (for example, anti-money laundering and counter-terrorism checks) and detection and prevention of fraud and other crimes; account management; debt recovery; debt sale; call monitoring; disposing of our business or assets;

General Administration: which will mean tax administration; auditing; reporting and accounting functions; statistical analysis and market research; credit and other funding decisions; credit, market, regulatory and operational risk management;  systems testing; network monitoring;

Marketing Activities: which will mean conducting customer service surveys; profiling of your data for marketing purposes (where we use profiling for marketing purposes this would be to contact you about similar products that may be of interest to you); analysis of our customer database to understand our customer’s activities and preferences, and to improve our services to you.

Commercial Activities: which will mean assigning our rights or obligations to a third party; obtaining funding for our business, to understand and improve our products and services, and to create aggregate or statistical data to use for analytical or research purposes such as for scorecard development purposes (and when we use your data for each of these purposes we do so on the basis that we have a legitimate interest in doing so). 

When you phone us or we phone you: call recording and customer identification

We will also use your personal data to check your identity if you get in touch with us.

We may monitor and record calls made to us for monitoring and training purposes and to improve the services we offer.

We use your information in this way in our legitimate interest, in order to prevent fraud and to improve the services we provide to you.

Credit checking, verifying your identity and preventing fraud and money laundering

We will use certain personal data you have provided to us in order to confirm your identity and to prevent fraud and money laundering, and to carry out a credit check on you by searching at credit reference agencies who will supply us with credit information about you.  More details about these checks are set out below.

When we use your personal data for these purposes we do so on the basis that we have a legitimate interest in assessing your application, making decisions about whether you can afford to take the product or if the product is appropriate to your circumstances, preventing fraud and money laundering, to trace and recover debts, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested, and we will not be able to process your application without undertaking these checks.

Credit Reference Agencies

We will supply certain of your personal information to credit reference agencies and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. Credit reference agencies will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We may also, where another person is acting as a guarantor, check the record of that person, and, if you are a director or partner in a small business, we may also check on your business. so you should make sure you discuss this with them, and share with them this information, before lodging the application.

If you are financially linked to another person (for example if you have a joint mortgage or loan) your credit reference agency records will be linked until such time as you or your partner successfully files for a disassociation with the credit reference agencies to break that link.  If you are financially linked to another person, this application may impact on their credit record (and their record could impact your application) so you should make sure you discuss this with them, and share with them this information, before lodging the application.

Whether or not this application proceeds, the credit reference agency will place a record of our search on your credit file (commonly referred to as a "footprint").  This record (but not our name) will be seen by other organisations when you apply for credit in the future. A large number of applications within a short period of time could affect your ability to obtain credit.

In the event that your application is successful, we will record information about you with the credit reference agencies concerning your agreement with us, including the details of your agreement with us, the payments you make under it, any default or failure to keep its terms and any change of name or address. The information that we provide shall remain on the credit reference agencies' file for six (6) years after your account with us is closed, whether settled by you or upon default.  This information may be supplied to other organisations by the credit reference agencies.

Fraud Prevention Agencies

If you have provided inaccurate information or we suspect fraud, we may share some of the personal data we have collected from you with fraud prevention agencies who will use it to prevent fraud and money laundering, and to verify your identity.  If fraud is detected, you could be refused certain services, finance or employment. 

We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.  Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six (6) years.

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services, goods or financing you have requested, or to employ you, or we may stop providing existing services to you.  Records held by fraud prevention agencies may result in others refusing to provide services, financing or employment to you.  If you have any questions about this, please contact us on the details above.

Other third parties

Should your application with MotoNovo Finance be unsuccessful we may pass your application details to another finance company, we will let you know who that is prior to passing your information to that company or credit broker, to help fulfil your lending requirement. That company will obtain their own credit reference and fraud prevention searches.

We provide the motor dealer supplying the vehicle with access to your information up to the point that your finance agreement is executed with us, to facilitate your application for finance.

AUTOMATED DECISIONS

As part of the application process we may use credit scoring or other automated decision making systems to assess your application. This will use data from credit reference agencies in relation to your existing credit agreements combined with our internal demographic rules to give a credit assessment score. The final score is then used to assess your financial circumstances and ability to repay your finance with us; and is necessary to assess your application to enter into the contract.

We may also automatically decide that you pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with that of known fraudsters or money launderers, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity.  Currently, our fraud risk assessment process includes manual decision making, using automated processing as one of the tools assisting in such assessment.

You have rights in relation to automated decision making, including the right to ask us to make a manual assessment of your application: if you want to know more please contact us using the details above.

MARKETING

Where we have a legitimate interest to provide marketing information to you, and where appropriate, if you provide your consent for us to contact you by electronic means; we will process your personal data for the purposes of providing marketing information about our goods and services to you via the media that you choose (if any).  You can change your preferences at any time by contacting us at preferences@motonovofinance.com or at www.motonovofinance.com.

Before we send you marketing information in relation to other financial products and services during and after the term of your agreement (see below), we may complete ad hoc credit searches against your file; to ensure we only send you appropriate offers that will be of interest to you and would typically be available to you.  This will leave a quote record on your credit file (commonly known as a "soft search"), only visible to you and us and does not affect your credit profile.

DATA RETENTION AND STORAGE

All personal data you provide to us, or which we obtain from third parties, will be stored on our secure servers (or those of third parties or contractors we engage to help us run our business).  We will keep information no longer than we need to for the purpose for which we collected it.  The period of time for which we keep personal data depends on the legal and regulatory requirements, the purpose for which the information was obtained, and our business needs.  We will keep information about any account you hold with us for [at least] the duration of your agreement and the period of 6 years from the end of your agreement, in line with our data retention policy that stipulates the timescales in line with our lawful purpose for processing your data. This is available at www.motonovofinance.com.

If your application is declined, we shall keep your personal data for 6 months in order to allow us to answer any queries which you may have about your application (Credit reference agencies may keep your data for longer).  We do so on the basis that we have a legitimate interest in responding to such queries.

WHO WE SHARE YOUR DATA WITH

In addition to the sharing of data with credit reference agencies and fraud prevention agencies outlined above, we may share your personal data with the following other third parties.

We may transfer your personal data to other companies in our group or to third parties acting on our behalf, including without limitation, Sterling Client Services Ltd, Covea Insurance, Red Sands Insurance (Europe) Ltd (for related insurance policy services), i-Vendi Ltd (IT system supplier); and  our service, system, support and outsourcing providers; our collection agents;  our motor dealers; retailers and manufacturers of Goods relating to your agreement; regulatory bodies, and law enforcement and fraud prevention agencies, for administrative purposes, processing or for the operation and maintenance of your business with us.  A full list of the firms we share your data with will be available at www.motonovofinance.com.

We may also transfer our rights under your agreement to third parties (who will be chosen by us based upon carefully selected business criteria, including their treatment of personal data) which may mean that they become your creditor under our agreement with you. If we do this, to enable them to exercise their rights and/or administer the agreement with you we will need to transfer to them your personal data but we will only transfer such data as is necessary for those purposes, and you will be informed of their identity at the time of the transfer. We will ensure that any such third parties safeguard the security of your data in accordance with the Data Protection Act 1998 (the “Act”) and the EU General Data Protection Regulation and any other applicable legislation relating to the protection of personal data and privacy from time to time that may replace the Act.

We may disclose your details and/or transfer your data to third parties to whom we propose to transfer our rights under this agreement and/or sell the vehicle/equipment, who may use your details for the purposes set out in this statement. We may also disclose the settlement figure, in relation to your agreement, to a supporting dealer of ours who is not the dealer who introduced the agreement to you, but is a dealer whom you have approached in connection with a new finance deal.

We may also share your personal data with any person (and their or our professional advisors for this purpose) with whom we are negotiating any sale, transfer or re-organisation of our business or where we are organising our commercial funding.  If this proceeds, the acquiring party or part of it may use your personal details in the same ways and for the same purposes as set out in this policy.  We will give you their details once the business change has been completed.

Pursuant to the above, personal data may be transferred to recipients located in countries outside the European Economic Area (including the USA) which do not provide the same standard of data protection laws as the UK. Any party who receives personal data is required by us to have appropriate technical, organisational and security measures in place to keep such personal data confidential and secure. Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.

YOUR RIGHTS

You have the following rights (subject to certain statutory exemptions):

  • to opt-out of receiving marketing information, or withdraw your consent to receive marketing information if provided on a previous occasion;
  • to be informed about the processing of your personal data (this is what this statement sets out to do);
  • to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed;
  • to object to processing of your personal data;
  • to withdraw your consent to processing your personal data;
  • to restrict processing of your personal data;
  • to have your personal data erased;
  • to request access to your personal data and information about how we process it;
  • to specify which credit reference agencies we have shared your personal data with;
  • from 25 May 2018 only, to move, copy or transfer your personal data (“data portability”); and
  • rights relating to automated decision making.

If you are unhappy about how your personal data has been used you can contact us using the details above. You also have a right to complain to the Information Commissioner's Office (https://ico.org.uk), which regulates the processing of personal data.                       

If you:

  • would like more information about how we process personal data;
  • are unable to access of any of the links or further information referred to in this document ; or
  • would like to exercise any of your data protection rights,

please contact us using the contact details set out at the top of this notice.

CREDIT REFERENCE AGENCY INFORMATION NOTICE

The Credit Reference Agencies we use have produced a Credit Reference Agency Information Notice ("CRAIN") which details how they will use your data after we provide them with your Agreement information. The CRAIN is available at www.experian.co.uk/crain; www.equifax.co.uk/crain.html or www.callcredit.co.uk/crain.

If you would like a free downloadable version of MotoNovo’s Fair Processing Notice (FPN), please click here.

Use of Cookies

The MotoNovo Finance Web site use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Once set, it can be accessed by that website, and potentially some other computers from time to time.  Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.


One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise MotoNovo Finance pages, or register with MotoNovo Finance site or services, a cookie helps MotoNovo Finance to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and soon. When you return to the same MotoNovo Finance Web site, the information you previously provided can be retrieved, so you can easily use the MotoNovo Finance features that you customised.


Cookies have a lifetime. Those that only last until you close your browser are known as "session cookies". Cookies that last longer (for example, so that a website can recognise you when you return) are known as "persistent cookies" Cookies set directly by a website owner (like us) are generally known as "first party cookies". However, many websites nowadays also use bits of hidden technology provided by other people (for instance, in online advertising). These other people may also set cookies when you use a website and such cookies are generally known as "third party cookies". If you want to know more, we suggest you read this site (however please note that we are not responsible for other people's sites).


www.allaboutcookies.org


To find out what cookies we use on each of our websites and why please see the table below.


We use slightly different cookie combinations depending on which of our websites you are using.  The tables set out which cookies we use for which websites together with an overview of why we use them.


CookieNameFirst or third party cookieSession or persistent (+ expiry date)PurposeMore information
Google Analytics_utma_utmc_utmzThird party - GooglePersistent (_utma expires after 2 years; _utmc expires when the browser is closed; _utmz expires after 6 monthsThese cookies are used to collect information about how visitors use our site. Click here for an overview of privacy at Google
Motonovo site preferenceMotonovoFirst partyPersistent (this cookie expires after 7 days)This cookie is used to record the user's designation; either Customer or Dealer. 
Motonovo Website Secure SessionASP.NET_SessionIdFirst partySession (this cookie is deleted when you close your browser).This cookie is essential for the operation and navigation of the website.Visit the Microsoft website
MotoNovo Website Secure SessionMotoNovoSessionFirst partySession(this cookie is deleted when you close your browser).This cookie is essential for the operation and navigation of the website.
Motonovo Website SessionPHPSESSIDFirst partySession (this cookie is deleted when you close your browser).This cookie is essential for the operation and navigation of the website.
MyCarLocator site search dataMyCarLocatorFirst partyPersistent (this cookie expires after 1 month)This cookie is used to record the user's postcode and distance data.
MyCarLocator Website SessionASP.NET_SessionIdFirst partySession (this cookie is deleted when you close your browser).Visit the Microsoft website
Canddi Prospect Analytics_CAN_SId_CAN_BIdThird partyPersistent (expires after 10 years)These cookies are used to collect information about how visitors use our site, so we can compile reports and to help us improve the site.Visit the Canddi website
Canddi Prospect Analytics_CAN_SId_CAN_BIdThird partyPersistent (_CAN_Bld expires after 10 years; _CAN_Sld expires after 30 minutes)These cookies are used to collect information about how visitors use our site, so we can compile reports and to help us improve the site.Visit the Canddi website


You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the MotoNovo Finance services or Web sites you visit. In particular, you will not be able to navigate effectively between pages, search for cars or access secure areas.

Google Analytics - These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on.

Some of the data that Google Analytics collects will be transferred and stored outside the European Economic Area where data and privacy protection may be lower


Security of your Personal Information

MotoNovo Finance secures your personal information from unauthorised access, use or disclosure. MotoNovo Finance secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Changes to this Statement

MotoNovo Finance will occasionally update this Statement of Privacy to reflect company and customer feedback. MotoNovo Finance encourages you to periodically review this Statement to be informed of how MotoNovo Finance is protecting your information.


Contact Information

MotoNovo Finance welcomes your comments regarding this Statement of Privacy. If you believe that MotoNovo Finance has not adhered to this Statement, please contact MotoNovo Finance at info@MotoNovofinance.com, or write to us at The Data Protection Officer, MotoNovo Finance, One Central Square, Cardiff, CF10 1FS. We will use commercially reasonable efforts to promptly determine and remedy the problem.


NOTICES

If you have any comments or questions about this website or any aspect of our products and/or services, please contact us as specified on the "contact us" page.