Access your agreement 24/7 with our MyMotoNovo portal to see your settlement figure, make a payment or manage your agreement.
Manage your finance agreement on the go
You can use our MyMotoNovo portal to see your current settlement figure, make a payment or manage your agreement.
Go to MyMotoNovo
Having trouble making payments?
Our Money Manager platform lets you tell us if you're having trouble with payments, and access support.
Go to Money Manager
If you haven't found the answer you're looking for on our FAQs and want to speak to an advisor, you can contact us using the below.
We understand that everyone is different. We want to make sure that we work with you in a way that will best support you and your needs. From speaking with someone you trust to providing information in alternative formats, we’re here to help whether it’s just for today or on an ongoing basis. Find out more.
Customer Services hours:
Monday - Friday: 9.00am - 6.00pm
Saturday: Closed
Sunday: Closed
Financial Assistance hours:
Monday - Friday: 9.00am - 6.00pm
Saturday: Closed
Sunday: Closed
Vehicle Quality Team hours:
Monday to Friday: 9.00am - 5.00pm
If you need to contact us outside these hours, please email or write to us and we will respond as quickly as we can.
Contact us online:
Get in touch with us online using our customer contact webform.
Our contact number:
Calls will cost no more than a UK national rate call to 01 or 02 telephone numbers. Calls may be recorded and monitored for training and quality purposes.
Our address:
MotoNovo Finance, One Central Square, Cardiff, CF10 1FS
Make a complaint
Visit our support pages for more information.
